This Shipping Policy applies to all wholesale and OEM orders placed with Scream Caffeine, covering caffeine pouches, nicotine pouches, and mushroom (adaptogen) pouches.
1. Shipping Origins
Orders are dispatched from either our Shenzhen port facility (sea freight) or Hong Kong International Airport (air freight). The shipping origin and method are determined by order quantity and destination, and will be confirmed with you at the time of quotation.
2. Nicotine Pouch Shipping Limits
Due to export restrictions at our shipping origins on nicotine-containing products, nicotine pouch orders exceeding 1,000 units will be split into multiple shipments. This may result in staggered delivery dates for large-volume nicotine pouch orders, which we will outline clearly in your order confirmation.
3. Customs, Duties & Import Compliance
Import duties, taxes, and regulatory compliance requirements vary by destination country. We will discuss the applicable customs and duty considerations with you before your order is confirmed, so that landed costs and compliance expectations are clear from the outset. As the importer of record, the buyer remains responsible for compliance with local regulations in the destination market. See our Duties & Taxes page for more detail.
4. Processing & Dispatch Time
Once payment has been confirmed, dispatch time is determined by order quantity, but will not exceed 7 business days. Actual delivery time will vary further depending on the shipping method (sea or air) and destination, and will be communicated once your shipment is booked.
5. Questions
For questions about your specific shipment, contact us at hi@ScreamCaffeine.com or WhatsApp +86 134 1883 0876.