We ship under Incoterms® 2020. The Incoterm agreed for each order is stated on the Proforma Invoice and determines where cost and risk transfer from us to the buyer.

Where no Incoterm is specified, FOB at the named port applies by default.

Ports of loading: The port named on the PI

Our products are generally shipped as food supplements or general cargo. Two points are worth raising early, because they affect both routing and clearance:

• Classification can differ between countries. A product classified as a food supplement in one market may be treated as a functional food, a novel food or a regulated preparation in another. Classification in the country of manufacture does not determine classification at destination.
• Some ingredients face destination-specific controls. Certain botanical and mushroom-derived ingredients require authorisation, notification or novel-food clearance in particular markets, and caffeine loading may be subject to national limits or mandatory warning statements. These should be confirmed for the destination market at the feasibility stage, before production.

We reserve the right to decline any shipment where the carrier, the transit country or the destination country restricts the goods, or where required destination-market authorisations are absent.

Initial orders are dispatched within 15 days after all project details are confirmed and payment has cleared.

Freight transit time is additional to the 15-day dispatch period. Sea-freight transit worldwide generally does not exceed 45 business days.

Unexpected delays can occur, including customs inspections. Any customs examination, port congestion or other event outside our reasonable control may extend the estimated transit time.

Unless the PI specifies otherwise:

• Primary packaging — as approved on the buyer's specification (can, sachet, unit box).
• Inner carton — the quantity stated on the packing specification units per inner carton.
• Master carton — the quantity stated on the packing specification units per export carton, five-ply corrugated, sealed and strapped.
• Carton markings — buyer's shipping marks, product description, quantity, batch or lot number, gross and net weight, carton dimensions, and country of origin.
• Palletisation — available on request; pallet type, heat treatment (ISPM 15) and stretch-wrapping quoted separately.

Buyer-specific carton artwork, retail-ready packaging and destination-language labelling are available and must be confirmed before production.

The following documents are provided as standard with each export shipment:

• Commercial Invoice
• Packing List
• Bill of Lading or Air Waybill
• Certificate of Origin (including Form E / RCEP / other preferential certificates where the destination qualifies)
• Certificate of Analysis (COA) for the shipped batch
• Safety Data Sheet, where applicable to the product category

Additional documents — fumigation certificate, health certificate, free-sale certificate, third-party laboratory reports, legalised or embassy-attested documents — can be arranged on request. Lead time and cost are quoted case by case and must be requested before production is completed.

The buyer, or the buyer's nominated importer of record, is solely responsible for:

• Verifying that the product is lawful to import, market and sell in the destination country;
• Obtaining all import licences, product notifications, novel-food or ingredient authorisations, and permits required in that market;
• Ensuring that pack copy, warnings, ingredient declarations, any applicable age or advisory statements, and language requirements comply with destination-market law;
• Payment of all duties, taxes and clearance charges;
• Observing any age or supply restriction that applies to the product category in the destination market.

We support this process by supplying product specifications, ingredient breakdowns and batch documentation. We do not act as regulatory agent and do not warrant market authorisation in any destination country.

We reserve the right to decline or cancel any order where, in our reasonable judgement, the intended destination market prohibits the product or the required authorisations are absent.

Buyers may arrange pre-shipment inspection by a third-party agency at their own cost. Inspection must be booked so that it can be completed within the agreed shipment window; inspections that delay loading may cause the shipment to be rescheduled to the next available sailing.

We conduct in-process and finished-goods checks against the approved specification on every batch, and retain batch records and retention samples for the period stated in the approved specification.

Risk passes to the buyer at the point specified by the agreed Incoterm. Title in the goods passes only when payment has been received in full, notwithstanding earlier transfer of risk.

Cargo insurance is included only under CIF and, where agreed, DAP/DDP shipments. Under EXW, FOB and CFR the buyer is responsible for arranging insurance from the point of risk transfer. We strongly recommend that buyers insure all shipments.

Claims received after these windows, or relating to goods that have been repacked, relabelled, further processed or stored outside the stated conditions, cannot be accepted.

Claims are assessed against the approved production sample, the agreed written specification, and our batch records. Where a deviation is confirmed, the remedy will be rework, replacement in a subsequent run, or a commercial credit, at our election.

Damage caused in transit under FOB, CFR or EXW terms is a matter between the buyer and the carrier or insurer; we will provide supporting documentation to assist the claim.

Finished goods are stored free of charge for the free-storage period stated on the PI after we notify completion. Beyond that period, storage and handling are chargeable, and we accept no liability for deterioration of goods held beyond the free period at the buyer's request.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including port congestion, container or vessel shortage, carrier restrictions, customs action, regulatory change, raw-material supply failure, power restriction, natural disaster or public-health measures. We will notify the buyer promptly and agree a revised schedule.

Email: hi@ScreamCaffeine.com WhatsApp: +86 134 1883 0876

Related pages: Payment Policy · Duties & Taxes · Wholesale & OEM Policy