Every order is governed by a Proforma Invoice (PI) issued by Scream Caffeine. The PI is the controlling commercial document and sets out product specification, quantity, unit price, currency, Incoterm, lead time, packing, payment schedule and validity.

An order is confirmed and enters our production queue only when both of the following have occurred:

1. The PI has been signed or confirmed in writing by the buyer, and
2. The agreed deposit has been received and cleared in our account.

Website content, quotations, capability descriptions and email discussions are indicative and do not constitute a binding offer.

All prices are quoted and invoiced in the currency stated on the PI unless a different currency is agreed in writing and stated on the PI. Where an alternative currency is agreed, the exchange rate applied will be recorded on the PI.

We do not accept cash, personal cheques, or payment from third parties unrelated to the buyer named on the PI. Payments must originate from an account in the buyer's registered company name.

Unless otherwise stated on the PI:

Production does not begin, and lead times do not start, until cleared funds are received. Bank clearing time is not counted as production time.

For repeat buyers with an established order history, alternative terms may be considered case by case. Any variation must be recorded in writing on the PI.

• Sampling, prototyping, flavour development and feasibility work are charged separately from mass production.
• Sampling fees cover formulation labour, raw materials, small-batch production and courier costs, and are non-refundable.
• Where a project proceeds to mass production within the credit window stated on the PI of sample approval, sampling fees may be credited against the first production order up to the agreed amount, at our discretion and as recorded on the PI.
• Courier charges for sample shipments are for the buyer's account unless otherwise agreed.

• Charges for printing plates, moulds, dies and packaging tooling are quoted separately and paid in advance.
• Payment of a tooling charge covers the buyer's right to use that tooling for their own production with us. Unless expressly agreed in writing, physical ownership and custody of tooling remain with Scream Caffeine or its designated supplier.
• Tooling is retained for the retention period stated on the PI from the date of last use, after which it may be disposed of.
• Artwork amendments requested after plate production has begun are chargeable at cost.

Quotations are valid for 30 days from issue unless a different period is stated. After that period, prices are subject to re-confirmation.

Prices are based on the specification, quantity and packing described in the quotation. Material changes to formula, pouch or film format, packaging, quantity or destination market may require re-quotation. Where raw-material, freight or regulatory costs move materially between quotation and order confirmation, we will notify the buyer in writing before proceeding.

Unless the PI states otherwise, remittances must be sent with charge instruction "OUR", meaning the buyer bears all sending, correspondent and intermediary bank charges. If a payment arrives short of the invoiced amount because of bank deductions, the shortfall remains payable and must be settled before shipment.

Prices exclude all import duties, VAT, GST, customs clearance charges and local levies in the destination country. These are the buyer's responsibility. See our Duties & Taxes page for details.

Withholding tax, where applicable in the buyer's jurisdiction, does not reduce the amount payable to Scream Caffeine; invoices must be settled in full.

• Where a balance payment is not received by the agreed date, we may hold goods, suspend production, and re-schedule the shipment to the next available slot.
• Storage of finished goods is free for the free-storage period stated on the PI after the notified completion date. After that period, storage and handling are chargeable at cost.
• Overdue amounts may attract interest at the rate stated on the PI or the maximum permitted by applicable law, whichever is lower.
• Goods remain our property until payment has been received in full.

Specification changes after confirmation are treated as a new brief and may require re-sampling, re-quotation and a revised lead time.

Because every order is manufactured to a buyer-approved specification, orders are non-returnable and non-refundable once produced to that approved specification.

Where goods are shown to deviate materially from the approved specification, we will work with the buyer on a remedy — rework, replacement in a subsequent production run, or a commercial credit — assessed against the approved sample, the agreed specification and our batch records. Claims must be raised in accordance with the claims window set out in our Shipping Policy.

Please read this section carefully. Manufacturing buyers are an active target for invoice-redirection fraud.

• Our bank details appear only on our official Proforma Invoice.
• We will never notify a change of bank account by email alone.
• If you receive any message appearing to come from us that announces new banking details, a change of beneficiary name, or an urgent alternative payment route, do not act on it. Contact us first by telephone or WhatsApp on a number you have used before, and confirm verbally.
• We accept no liability for funds remitted to accounts not stated on our official PI.

Email: hi@ScreamCaffeine.com WhatsApp: +86 134 1883 0876 Company: Scream Caffeine

We reply to commercial enquiries within one business day, Monday to Friday.